Courses

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IT Service Desk: Customer Service Fundamentals

Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 1

Learning Information Governance

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 1

Creating Your IT Strategy

Learn a step-by-step process for creating your organization's IT strategy.

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 1

Word 2016: Advanced Tips and Tricks

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 1

Word 2019 Essential Training

Learn how to create, edit, format, and share documents with ease using Microsoft Word 2019.

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 1

Learning Information Governance

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 1

Learning Data Governance

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 1

Understanding & Prioritizing Data Privacy

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 1

Excel 2016: Data Validation in Depth

Learn how to use the data validation tools in Excel 2016 to control how users input data into workbooks and ensure data is entered consistently and accurately.

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 2

Excel 2016: Data Validation in Depth

Learn how to use the data validation tools in Excel 2016 to control how users input data into workbooks and ensure data is entered consistently and accurately.

RDF Information:

Domain: A: Knowledge and intellectual abilities
A1: Knowledge base
Information literacy and management
Phase: 2

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